Frequently Asked Questions  

Below are some commonly asked questions we receive from our clients prior to ticket and package delivery. If you have a question about the event or about concierge services provided, please call 877.337.2959. 

What time do the Churchill Down gates open on Kentucky Oaks and Kentucky Derby day?

Is there a Churchill Downs dress code for Kentucky Oaks and Kentucky Derby day?

What time does racing begin on Derby Day?

What time does racing begin on Oaks Day?

What am I prohibited from bringing into Churchill Downs?

When will I receive my tickets?

What happens if my tickets are lost or stolen?

I want to attend the Kentucky Derby again next year. When is the best time to buy tickets?